Digital resources

Fexingo resource packs are digital PDFs. Because they are delivered immediately after payment and cannot be returned in a traditional sense, the following applies:

When we will refund

• Duplicate purchase. If you accidentally bought the same pack twice, email us and we’ll refund the duplicate.
• Download problem. If you cannot download the pack after purchase and we cannot fix the issue within 7 days, we will refund.
• Major defect. If the pack is unusable as shipped (corrupted PDF, wrong language, missing sections), we will replace it or refund in full within 14 days of purchase.
• Change of mind, within 7 days and before download. If you haven’t downloaded the PDF yet and request a refund within 7 days of purchase, we’ll process it.

When we can’t refund

• After you have downloaded the PDF and more than 7 days have passed.
• When the request is based on learning outcomes (results vary from learner to learner).
• When a refund would require returning copies of the PDF that have already been printed or shared.

How to request a refund

Email support@fexingo.com from the address on your order with your order number and a short note. We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days by Stripe.

Chargebacks

If you have a billing concern, please email us first — we’ll almost always resolve it faster than a chargeback would. Chargebacks filed without contacting us may result in the associated account being suspended.