The Ecommerce Hour with Fexingo: Online Stores, DTC Brands, and Digital Retail

The Ecommerce Hour with Fexingo: Online Stores, DTC Brands, and Digital Retail podcast cover
Fexingo Business

The Ecommerce Hour with Fexingo: Online Stores, DTC Brands, and Digital Retail

Lucas and Luna run the numbers on the direct-to-consumer economy — not the hype, but the unit economics. Each episode picks a live DTC brand (Hims, Allbirds, Casper, Warby Parker) or a digital retail platform (Shopify, BigCommerce, Amazon Seller Central) and dissects its customer acquisition cost, average order value, lifetime value, and capital efficiency. Lucas, a journalist turned ecommerce analyst, traces the story behind the spreadsheet: how Glossier’s supply chain broke, why Brooklinen survived the cotton crisis, what Peloton’s churn rate really tells us. Luna, a former brand operator, pushes back with fulfillment realities, margin math, and the unglamorous work of retention. Together they separate signal from noise — no PR spin, no founder worship, just the data that predicts whether a store or platform will last. This show is for founders, operators, and investors who know that a beautiful website means nothing if the logistics bleed red. Can a DTC brand scale without falling into the 'trap of growth'? Lucas and Luna find the answer in the numbers — and in the stories behind them.

#DTC#Ecommerce#DirectToConsumer#OnlineRetail#Shopify#AmazonSeller#CustomerAcquisitionCost#UnitEconomics#LTV#CAC#SubscriptionCommerce#DTCBrands#Fulfillment#RetailTech#Business#FexingoBusiness#BusinessPodcast#Marketing

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Episodes

146 episodes

How DTC Brands Turn Packaging into Unboxing Moments

Aug 1, 2026 · 8:06
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How DTC Brands Use Product Recommendation Quizzes to Boost Sales

Jul 30, 2026 · 8:37
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How DTC Brands Predict Stockouts Before They Happen

Jul 30, 2026 · 9:42
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How DTC Brands Use AI to Predict Returns Before They Ship

Jul 29, 2026 · 8:23
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How DTC Brands Reward Repeat Buyers With Tiered Loyalty

Jul 29, 2026 · 7:55
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How DTC Brands Use Dynamic Pricing to Boost Revenue

Jul 28, 2026 · 7:48
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How DTC Brands Boost Conversion with Augmented Reality Room Previews

Jul 28, 2026 · 6:13
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How DTC Brands Cut Returns With 3D Product Customization

Jul 28, 2026 · 7:38
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How DTC Brands Use Live Shopping to Drive Real-Time Sales

Jul 27, 2026 · 6:55
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How DTC Brands Use Virtual Try-On to Slash Return Rates

Jul 27, 2026 · 8:31
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How DTC Brands Use AI for Personalized Packaging

Jul 26, 2026 · 8:01
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How DTC Brands Use WhatsApp for Customer Co-Creation and Feedback

Jul 26, 2026 · 7:07
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How DTC Brands Are Winning With TikTok Shop

Jul 25, 2026 · 10:19
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How DTC Brands Use WhatsApp for Burnout Chat Support

Jul 24, 2026 · 11:42
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How DTC Brands Use WhatsApp for Flash Sales

Jul 23, 2026 · 10:19
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How DTC Brands Use WhatsApp for Abandoned Cart Recovery

Jul 23, 2026 · 8:45
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How DTC Brands Use WhatsApp for Pre-Order Campaigns

Jul 23, 2026 · 7:08
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How DTC Brands Use WhatsApp for Customer Onboarding

Jul 22, 2026 · 7:57
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How DTC Brands Use WhatsApp for Referral Programs

Jul 22, 2026 · 8:51
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Why DTC Brands Are Betting on WhatsApp for Customer Support

Jul 21, 2026 · 9:16
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How DTC Brands Use WhatsApp for Product Launches

Jul 21, 2026 · 9:58
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How DTC Brands Are Using WhatsApp for Product Recalls

Jul 20, 2026 · 7:39
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How DTC Brands Use WhatsApp for Real-Time Inventory Alerts

Jul 19, 2026 · 9:03
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How DTC Brands Use WhatsApp Chatbots for Personalized Recommendations

Jul 19, 2026 · 9:19
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How DTC Brands Use WhatsApp for Crowdfunding Rewards Fulfillment

Jul 18, 2026 · 9:48
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How DTC Brands Use WhatsApp for Automated Returns Exchanges

Jul 18, 2026 · 9:40
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How DTC Brands Use WhatsApp for Subscription Management

Jul 17, 2026 · 9:30
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DTC Brands Like Warby Parker Are Using WhatsApp for Returns

Jul 17, 2026 · 9:37
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How DTC Brands Use WhatsApp for Influencer Affiliate Programs

Jul 16, 2026 · 11:23
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How DTC Brands Use WhatsApp for Customer Education

Jul 16, 2026 · 10:02
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How DTC Brands Use WhatsApp for VIP Loyalty Tiers

Jul 15, 2026 · 10:20
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How DTC Brands Use WhatsApp Business API for Returnless Refunds

Jul 15, 2026 · 7:02
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How DTC Brands Use WhatsApp Broadcast Channels to Drive Repeat Purchases

Jul 14, 2026 · 9:18
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How DTC Brands Use WhatsApp for Customer Feedback Loops

Jul 14, 2026 · 8:54
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How DTC Brands Use WhatsApp Flows for Personalized Checkout

Jul 13, 2026 · 10:27
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How DTC Brands Use WhatsApp for B2B Wholesale Orders

Jul 13, 2026 · 11:26
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How DTC Brands Use WhatsApp Group Buying to Drive Sales

Jul 12, 2026 · 9:36
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How DTC Brands Use WhatsApp Payments to Boost Conversion

Jul 12, 2026 · 9:38
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How DTC Brands Use SMS Commerce to Recover Abandoned Carts

Jul 11, 2026 · 11:20
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How DTC Brands Use WhatsApp Business API for Post-Purchase Upsells

Jul 11, 2026 · 7:46
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How DTC Brands Use WhatsApp Status for Flash Sales

Jul 10, 2026 · 8:37
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How DTC Brands Use WhatsApp Channels for Product Launches

Jul 10, 2026 · 8:10
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How DTC Brands Use WhatsApp Broadcasts for Flash Sales

Jul 9, 2026 · 12:41
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How DTC Brands Use WhatsApp for Customer Service Automation

Jul 9, 2026 · 7:36
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How DTC Brands Use Bundled Shipping to Cut Costs

Jul 8, 2026 · 7:56
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How DTC Brands Use AR Try-On to Cut Return Rates

Jul 8, 2026 · 12:01
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How DTC Brands Use WhatsApp to Onboard New Customers

Jul 8, 2026 · 10:44
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How DTC Brands Use WhatsApp Click-to-WhatsApp Ads

Jul 7, 2026 · 10:31
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How DTC Brands Use Subscription Management to Reduce Churn

Jul 7, 2026 · 11:51
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How DTC Brands Use WhatsApp Communities to Build Superfans

Jul 6, 2026 · 8:10
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DTC Brands Use WhatsApp Shopping Cart Abandonment Recovery

Jul 6, 2026 · 11:00
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How DTC Brands Use Predictive Returns Logistics

Jul 5, 2026 · 10:57
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How DTC Brands Use AI to Forecast Inventory Demand

Jul 5, 2026 · 11:23
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How DTC Brands Use AI Chatbots to Reduce Return Rates

Jul 4, 2026 · 8:55
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How DTC Brands Use Micro-Influencers on WhatsApp to Drive Sales

Jul 4, 2026 · 9:24
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How DTC Brands Use WhatsApp Polls to Drive Product Decisions

Jul 3, 2026 · 6:47
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How DTC Brands Use TikTok Shop to Move Inventory Fast

Jul 3, 2026 · 11:00
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How DTC Brands Use Subscription Sampling to Acquire Customers

Jul 2, 2026 · 8:20
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How DTC Brands Use Voice Commerce to Cut Friction

Jul 2, 2026 · 10:46
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How DTC Brands Use WhatsApp Catalogs for Zero-Friction Shopping

Jul 1, 2026 · 9:41
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How DTC Brands Use SMS Billing to Beat Credit Card Fees

Jul 1, 2026 · 10:35
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How DTC Brands Use Returns Data to Improve Product Fit

Jul 1, 2026 · 9:33
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How Warby Parker Uses Free Eyewear Returns to Drive Loyalty

Jun 30, 2026 · 8:13
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How DTC Brands Use WhatsApp Broadcast Lists for VIP Sales

Jun 30, 2026 · 9:19
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How DTC Brands Use WhatsApp Status for Flash Sales

Jun 29, 2026 · 9:06
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How DTC Brands Use Retail Media Networks to Fund Growth

Jun 29, 2026 · 11:08
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How DTC Brands Use WhatsApp Business API for Customer Retention

Jun 28, 2026 · 8:59
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How DTC Brands Use Shopify Collabs to Scale Creator Partnerships

Jun 28, 2026 · 12:28
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How DTC Brands Use Personalization Engines to Boost Repeat Revenue

Jun 27, 2026 · 7:09
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How DTC Brands Build Retail Media Networks from Store Data

Jun 27, 2026 · 13:32
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How DTC Brands Use Customer Reviews to Drive Product Innovation

Jun 26, 2026 · 8:39
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How DTC Brands Use Community-Driven Merchandise to Deepen Loyalty

Jun 26, 2026 · 12:28
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How DTC Brands Use WhatsApp for Customer Retention

Jun 25, 2026 · 10:51
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How DTC Brands Use WhatsApp for Customer Retention

Jun 25, 2026 · 11:52
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How DTC Brands Use Augmented Reality for Virtual Try-Ons

Jun 24, 2026 · 10:19
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How DTC Brands Use Print Catalogs in a Digital World

Jun 24, 2026 · 8:42
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How DTC Brands Use Live Chat to Convert Without Discounts

Jun 23, 2026 · 6:53
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How DTC Brands Use Marimo for International Fulfillment

Jun 23, 2026 · 11:35
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How DTC Brands Use Subscription Sampling to Drive Full-Price Sales

Jun 22, 2026 · 8:01
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How DTC Brands Use TikTok for Customer Service

Jun 22, 2026 · 7:37
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How DTC Brands Use Affiliate Influencer Partnerships for Growth

Jun 21, 2026 · 8:46
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How DTC Brands Use Pinterest Shopping for Social Commerce

Jun 21, 2026 · 9:52
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How DTC Brands Use SMS to Recover Abandoned Carts

Jun 20, 2026 · 9:12
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How DTC Brands Use In-Person Pop-Ups to Build Digital Audiences

Jun 20, 2026 · 9:36
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How DTC Brands Use SMS Conversations to Replace Email

Jun 19, 2026 · 10:47
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How DTC Brands Use Community-Led Growth to Reduce CAC

Jun 19, 2026 · 7:22
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How DTC Brands Use AI Chatbots for Customer Service

Jun 18, 2026 · 7:03
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How DTC Brands Use Customer Feedback Loops to Improve Products

Jun 18, 2026 · 7:23
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How DTC Brands Use UGC to Replace Professional Photography

Jun 17, 2026 · 8:52
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How DTC Brands Use Bundling to Increase Average Order Value

Jun 17, 2026 · 10:34
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How DTC Brands Use Returns Data to Inform Product Design

Jun 16, 2026 · 8:27
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How DTC Brands Use Subscription Sampling to Drive Full-Price Sales

Jun 16, 2026 · 8:31
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How DTC Brands Use SMS Bumpers for Repeat Sales

Jun 15, 2026 · 15:12
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How DTC Brands Use Chat Commerce on Instagram and WhatsApp

Jun 15, 2026 · 7:45
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How DTC Brands Use Google Shopping for Product Discovery

Jun 14, 2026 · 11:10
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How DTC Brands Use TikTok Shop for Live Commerce

Jun 14, 2026 · 9:33
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How DTC Brands Use WhatsApp for Customer Retention

Jun 13, 2026 · 7:03
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How DTC Brands Use WhatsApp Broadcast Lists for Retention

Jun 13, 2026 · 10:36
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How DTC Brands Use Zero-Party Data to Personalize Without Cookies

Jun 12, 2026 · 9:30
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How DTC Brands Use Product Customization to Increase Average Order Value

Jun 12, 2026 · 11:36
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How DTC Brands Use Buy Now Pay Later to Boost Conversion

Jun 12, 2026 · 9:32
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How DTC Brands Use Predictive Analytics to Reduce Returns

Jun 11, 2026 · 11:44
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How DTC Brands Use Retail Media Networks to Boost Margins

Jun 11, 2026 · 7:19
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How DTC Brands Use Print Catalogs to Drive Online Sales

Jun 10, 2026 · 11:26
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How DTC Brands Build Customer Trust Through Radical Transparency

Jun 10, 2026 · 8:54
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How DTC Brands Use Referral Programs to Acquire Customers

Jun 9, 2026 · 8:38
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How DTC Brands Use Packaging Inserts to Increase Repeat Purchases

Jun 9, 2026 · 11:50
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How DTC Brands Use Affiliate Tiers to Scale Partner Programs

Jun 8, 2026 · 11:00
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How DTC Brands Use Dynamic Pricing to Boost Margins

Jun 8, 2026 · 11:15
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How DTC Brands Use Open Box Inventory to Boost Margins

Jun 7, 2026 · 11:23
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How DTC Brands Are Using WhatsApp for Customer Retention

Jun 7, 2026 · 7:25
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How DTC Brands Use UGC to Slash Customer Acquisition Costs

Jun 6, 2026 · 10:16
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How DTC Brands Use Cart Abandonment Emails with Dynamic Product Recommendations

Jun 6, 2026 · 8:41
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How DTC Brands Use SMS Bots to Handle Customer Service at Scale

Jun 5, 2026 · 9:49
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How DTC Brands Are Using Subscription Boxes for Recurring Revenue

Jun 5, 2026 · 12:09
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How DTC Brands Use WhatsApp Chat Commerce to Convert

Jun 4, 2026 · 9:06
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How DTC Brands Use Shoppable Live Streams to Convert

Jun 4, 2026 · 11:19
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How DTC Brands Use Pop-Up Shops to Test Physical Retail

Jun 3, 2026 · 9:00
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How DTC Brands Are Using AI to Forecast Demand Better Than Ever

Jun 3, 2026 · 8:47
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How DTC Brands Use Brand Partnerships to Reduce Customer Acquisition Costs

Jun 2, 2026 · 11:51
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How DTC Brands Use Personalized Video to Boost Conversions

Jun 2, 2026 · 9:49
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How Glossier Built a Billion Dollar Brand on Community First

Jun 1, 2026 · 8:41
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How DTC Brands Are Using Interactive Quizzes to Boost Conversions

Jun 1, 2026 · 9:49
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How DTC Brands Use Influencer-Owned Discount Codes to Grow

May 31, 2026 · 12:01
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How DTC Brands Use Direct Mail to Recover Abandoned Carts

May 31, 2026 · 9:37
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How DTC Brands Use Data to Predict Customer Lifetime Value

May 30, 2026 · 9:37
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How DTC Brands Use Community-Funded Preorders to De-Risk Inventory

May 30, 2026 · 9:36
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How Fashion DTC Brands Are Mastering the Returns Problem

May 29, 2026 · 9:19
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How Solo Brands Uses Brick-and-Mortar to Save DTC Margins

May 29, 2026 · 9:15
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How DTC Brands Use User-Generated Content to Drive Sales

May 28, 2026 · 8:38
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How DTC Brands Are Using AI Chatbots for Customer Service

May 28, 2026 · 8:19
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How DTC Brands Use Affiliate Marketing to Scale

May 27, 2026 · 10:36
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Why DTC Brands Are Opening Their Own Logistics Networks

May 27, 2026 · 10:32
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How DTC Brands Use SMS Marketing to Boost Revenue

May 26, 2026 · 8:32
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How DTC Brands Are Using WhatsApp to Drive Sales

May 26, 2026 · 10:05
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How DTC Brands Use Subscription Boxes to Lock In Revenue

May 25, 2026 · 10:08
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How DTC Brands Use Pop-Ups to Validate Products Before Scaling

May 25, 2026 · 11:12
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How DTC Brands Are Using Augmented Reality to Cut Returns

May 24, 2026 · 10:00
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How Ecommerce Brands Are Winning with Loyalty Programs

May 24, 2026 · 7:50
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How Allbirds Lost Its Way and What DTC Brands Can Learn

May 23, 2026 · 7:35
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How Dollar Shave Club Upended the Razor Market

May 23, 2026 · 7:16
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How Shopify Empowered the DTC Revolution

May 22, 2026 · 8:48
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How Casper Redefined the Mattress Industry

May 22, 2026 · 8:06
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How Away Built Luggage Empire on Social Proof

May 21, 2026 · 8:47
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How Glossier Built a Billion Dollar Brand Without Retail Stores

May 21, 2026 · 10:49
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Warby Parker Remade Eyewear Retail and Changed Everything

May 19, 2026 · 7:56
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